The Tribulations of Travel: Whatever Happened to Customer Service? (Part 2)
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The Tribulations of Travel: Whatever Happened to Customer Service? (Part 2)

ByKristopher Kluver

I love to travel. Last week, I discussed how I’ve reframed my thinking when traveling. Because of a hip and knee replacement, I’m obligated to have much more patience with TSA and security personnel. I previously struggled with the notion of “forced compliance”, but I’ve reached a point where I don’t allow it to impact…

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The Tribulations of Travel: Whatever Happened to Customer Service? (Part 1)

ByKristopher Kluver

My wife, Reka, and I are extremely fortunate to be living the lives we do. We’ve established travel as one of our top priorities and we wholeheartedly embrace it. So, for the sake of this blog series, I fully understand that experiencing frustrations as outlined below is very much a “first-world problem”.   On a…