“Live extraordinary”
Sometimes Great Managers Should Act Lazy
Oftentimes, the individuals involved have worked their way up the ladder and are now in a place where they need to focus their time on the bigger picture: leading their teams and coaching their managers. This pivot of attention involves more responsibility and awareness, doesn’t provide the immediate gratification of solving a problem, and requires…
How Teams Set “Rocks” Says A Lot
Lately, I’ve observed an extremely clear sign: one that indicates a transitional point for the leadership teams with which I work. The maturity, health, and cohesiveness (or lack thereof) of the whole team can be observed when it creates its new quarterly priorities, or as Dr. Stephen Covey calls them, “Rocks”. During these sessions, we…
The Loyal and Lifelong Customer: Why Each One Counts
Scrambling on all fours, I climbed the final pitch to the summit. I twisted my body to reach the next handhold, causing my elbow to bump the new (and expensive) Sony camera out of my backpack’s side pocket. I watched as the camera fell down the steep cliff, bouncing and spinning off rocks until disappearing…
The Emperor’s New Clothes: How Speaking Your Truth Develops “Culture”
“Culture does not make people. People make culture.” – Chimamanda Ngozi Adichie Maybe it’s because I’m now in my 50s that I can finally start admitting some of my insecurities. I like being able to say that I’m the luckiest cat in the world. And I believe it! I get to live my life on…
What’s Your Passion? Lessons from a Roman Cheesemaker (Part Two)
We arrived at 7:30 am, as planned, and things were just getting started. We found Deborah and she walked us down the hill to the big barn where the cows were still in their stalls.. Alex greeted us as he put away the portable milking device. We then turned our heads to see the small…
What’s Your Passion? Lessons from a Roman Cheesemaker (Part One)
Deborah raced the tiny truck down the hair-pinned, rocky switchbacks with total confidence and passion. We’re on a mountainside that’s heavily treed and it’s raining. Deborah, our young, cute, tattooed driver is purposely hitting the bigger puddles so that we experience more of a water rollercoaster ride, each time loudly saying, “Scusami!” – Italian for…
