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The Loyal and Lifelong Customer: Why Each One Counts
Scrambling on all fours, I climbed the final pitch to the summit. I twisted my body to reach the next handhold, causing my elbow to bump the new (and expensive) Sony camera out of my backpack’s side pocket. I watched as the camera fell down the steep cliff, bouncing and spinning off rocks until disappearing…
Extraordinary Lives in the Unreasonable
“I believe success is achieved by ordinary people with extraordinary determination.” – Zig Ziglar Jim Collins coined the acronym “BHAG,” short for “Big Hairy Audacious Goal”. I set my first BHAG when I joined the Boy Scouts: becoming an Eagle Scout. I also wanted to do it in the shortest amount of time my troop…
Is Your Company’s Success All It Appears To Be?
Blog #285 As the companies I work with continue growing, I noticed a few common themes. I often collaborate with teams that have been acquired by large “successful” companies. In some cases, these are private or private equity, while others, they may be publicly traded. From the outside, these acquiring companies seem to be smooth-running,…
Enter the Arena
In Paris on April 23, 1910, retired US President Theodore Roosevelt delivered one of his greatest speeches. He closed with the quote at the end of this blog. Reka recently asked me to join her for a day-and-a-half-long workshop based on the work of Brené Brown. Since we’re now providing and refining couples retreats of…
Overcoming Obstacles and Unleashing Unknown Capabilities
I watched her stand on the precipice of the 164-foot waterfall, her brow furrowed in a determined look. Leaning back on the slippery rock, she was now at a 90-degree angle, knees bent in a strong stance with the river’s water rushing around her feet, trusting in her harness. Reka and I were privileged to…