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Love In The Workplace: It’s Good Business

Recently, I participated in a leadership retreat in historic Philadelphia that was set up by the author of the book The Heart-Led Leader, Tommy Spaulding. Tommy brought in Steve Farber, who authored the book The Radical Leap, to act as our facilitator and presenter. One recurring theme of the retreat was the value of loving…

customer
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The Loyal and Lifelong Customer: Why Each One Counts

Scrambling on all fours, I climbed the final pitch to the summit. I twisted my body to reach the next handhold, causing my elbow to bump the new (and expensive) Sony camera out of my backpack’s side pocket. I watched as the camera fell down the steep cliff, bouncing and spinning off rocks until disappearing…

history
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History: Why Uncovering Your Company’s Past Helps You Stay on Course

Socialism versus capitalism…don’t like it? You’re a fascist. On our recent sabbatical to northern Italy, Reka and I began finding the crowds and heat unbearable, so we chose to head to Croatia and the Adriatic coast. Knowing little of the military history of Croatia, we decided to go to the museum located on a high…

Tribe Vibe
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Your Tribe and Your Vibe: How Finding a Common Language Strengthens Both

As I mentioned in the last blog, our recent trip to northern Italy was incredible. Along the 90-mile hike, we noticed the diverse cross-section of people of all ages, sexes, nationalities, languages, and skill and fitness levels. Because we went nine days without seeing another American, we tended to congregate with other English-speaking individuals –…

The Tribulations of Travel: Whatever Happened to Customer Service? (Part 2)
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The Tribulations of Travel: Whatever Happened to Customer Service? (Part 2)

I love to travel. Last week, I discussed how I’ve reframed my thinking when traveling. Because of a hip and knee replacement, I’m obligated to have much more patience with TSA and security personnel. I previously struggled with the notion of “forced compliance”, but I’ve reached a point where I don’t allow it to impact…

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The Tribulations of Travel: Whatever Happened to Customer Service? (Part 1)

My wife, Reka, and I are extremely fortunate to be living the lives we do. We’ve established travel as one of our top priorities and we wholeheartedly embrace it. So, for the sake of this blog series, I fully understand that experiencing frustrations as outlined below is very much a “first-world problem”.   On a…

Millennials are the Hardest Working of all Generations
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Millennials are the Hardest Working of all Generations

Yep. You read that correctly. I’m an old guy, and I believe that millennials just may be one of the smartest and hardest working generations. But, to ignite their work ethic, it’s crucial to get their buy in and to be clear about the “why”. As a certified old guy (I turned 50 last year),…

Millennials make it happen
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Millennials and Abundance

As people from the middle-aged (yes, my) generation, we are the bridge between today’s seniors, the baby boomers and millennials. The seniors have seen war and carry the baggage inherited from their parents. Seniors of today had parents who were directly impacted by World Wars, the Great Depression, occasional famine, and disease. Today’s millennials, on…

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4 Ways to Create Great Metrics

“What gets measured gets done.” – Peter Drucker Key performance indicators, dashboards, weekly numbers, or scorecards…whatever you call them, tracking weekly performance metrics will have a positive impact on the outcome. When leaders are looking to track numbers, they often go to where the numbers are: the accountant and the sales staff. While these are…