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process

The Value of a Proven Process

Here’s the takeaway: A proven process allows you to show what you do, not just tell it. About half my companies use something that in the EOS world, we call a documented proven process: It’s a documented way to show their clients, or prospective clients, what their product or service is. Instead of telling somebody…

The Responsibility of LMA

Anybody in the Accountability Chart who has people directly reporting to him/her has the primary responsibility of LMA. If you manage anybody, even if you’re only managing contractors, the primary job is to Lead them, Manage them, and help hold them Accountable (LMA). These things are our main obligations as leaders. Here’s the added secret:…
your ideal office staff will Self select

Self-Select Out

As companies go through the EOS process, it is not at all uncommon that I see some sort of transition happen in the leadership. This transition might be a change in seats, filling an empty seat, or about 40% of the time, I will see a team member completely transition out of the team. These…

Roles vs. Titles

Here’s the takeaway: For the most part, titles are seldom relevant. What really matters is that employees understand exactly what they’re accountable for, and how their role helps the company achieve their objectives. To me, it’s only on rare occasions that titles can be important. If you’re meeting with another senior leader, knowing their title…